Privacy Policy

1. Introduction

AiSrcleo Digital Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aisrcleo.my.id and use our services.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Name, email address, company name, phone number, and billing information.
• Contact Forms: Information submitted via our website contact forms.
• Communications: Emails, messages, and support requests you send us.

2.2 Automatically Collected Information

• IP addresses, browser type, operating system, and device identifiers.
• Pages visited, time spent, referral URLs, and clickstream data.
• Cookies and similar tracking technologies.

2.3 Email Sending Data

When you use our email delivery services, we collect metadata about emails sent through our platform, including timestamps, recipient domains, delivery status, bounce events, and engagement metrics (opens, clicks).

3. How We Use Your Information

• To provide, operate, and improve our services.
• To process transactions and send billing notifications.
• To send service-related emails, updates, and security alerts.
• To respond to customer support inquiries.
• To analyze usage patterns and optimize platform performance.
• To comply with applicable laws and regulations in Indonesia.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Cloud infrastructure, payment processors, and analytics partners operating under strict data processing agreements.
• Legal Requirements: When required by Indonesian law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.

5. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access control, regular security audits, and multi-factor authentication. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Email sending logs are retained for 90 days. Upon account termination, data is deleted within 30 days, except where retention is required by law.

7. Your Rights

Under Indonesian personal data protection regulations (UU No. 27 Tahun 2022 tentang Perlindungan Data Pribadi), you have the right to:

• Access and obtain a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent at any time.
• File a complaint with the relevant data protection authority.

8. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies (with consent) to understand website usage. You may disable cookies via your browser settings, though some features may be affected.

9. Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.